Web Help Desk now integrates with LANrev client management solution
Posted by Dennis Sellers 
Nov 10, 2008 at 12:58pm
Web Help Desk, a Mac OS X web-based help desk software solution from MacsDesign Studio, now integrates with LANrev Client Manager, a cross-platform client and patch management software suite.
Automated imports of LANrev’s reliable asset discovery data into the Web Help Desk provide support personnel with up-to-date hardware and software details for the computer identified in the service desk ticket. If additional software license management analysis is required or software patches need to be deployed, Web Help Desk provides instant, asset-specific accessibility to the the LANrev Admin application, according to MacsDesign Vice President Terry Siddall.
Web Help Desk’s integration with LANrev Client Manager makes initiating an LANrev desktop control session a simple mouse click away, he adds. From within a Web Help Desk ticket or asset search, support professionals can instantly access all of LANrev’s features and benefits.
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Dennis Sellers
Dennis has been a newspaper editor/reporter (seven years) and teacher (seven years). He has over 10,000 magazine, newspaper and online articles to his credit. He has also covered the Mac and tech industries for over a decade for such online publications as MacCentral, MacMinute and now MacsimumNews.
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