QuickBooks for Macs causing data loss
Posted by Dennis Sellers 
Dec 17, 2007 at 2:00pm
If you use QuickBooks 2006 or 2007 for the Mac, don’t launch it, warns ZD Net. An apparent bug in the software update code causes the accounting software to throw a vague “you don’t have enough memory” dialog after attempting to download a 100k update while it simultaneously deletes your desktop folder.
The “update” at the root of this issue hasn’t been issued by Intuit, and the recommended course of action for all QuickBooks 2006 and 2007 users is to run the terminal command as detailed at the bottom of a post at the Tuaw web site. This will turn off all automatic updates and prevent whatever this is from installing on your system. The best course of action for QuickBooks for Mac users apparently is simply to not launch the software.
Jeff Says:
Intuit has released a patch to correct the issue and now acknowledged that the patch does not resolve the issue. I’ve personally been using FileSalvage from SubRosaSoft.com to recover my client’s lost data. It’s been very successful thus far. What a mess. Just another reason to always keep a current backup.
Posted on January 03, 2008
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Dennis Sellers
Dennis has been a newspaper editor/reporter (seven years) and teacher (seven years). He has over 4,000 magazine, newspaper and online articles to his credit. He has also covered the Mac and tech industries for over a decade for such online publications as MacCentral, MacMinute and now MacsimumNews.
Ian Vacin Says:
Dear QuickBooks Pro for Mac users,
We apologize for any problems that may have occurred related to today’s QuickBooks Pro for Mac 2006 and 2007 product update activity. As you may know, we resolved the update issue this morning and understand some of you have been affected. We have launched the following site to share information and are committed to working with any customers affected on a one-on-one basis. As a reminder, if you think you may have been affected we request that you share your contact info with us so we can assist you right away.
http://support.quickbooks.intuit.com/support/Search.aspx?kbID=1009249&sg=SG_QuickBooksProforMac2007&mod=12-17-2007+9:34:42
Sincerely,
Ian Vacin
Offering Leader of Intuit’s Mac Financial Software
Posted on December 17, 2007