PlumChoice expands 24x7 online Mac services

Posted by Dennis Sellers Jun 4, 2009 at 9:36am

PlumChoice has announced an expansion of its 24×7 premium technical support offerings with a series of new services for the Mac platform. Service providers, OEMs (original equipment manufacturers) and retailers can partner with PlumChoice to provide Mac-related premium technical service on a white label basis, providing round-the-clock remote support on demand for Mac owners who otherwise must make in-home, in-office or in-store appointments with associated technology issues.

PlumChoice’s expanded Mac services include (1) ConfigureMe, a new one-time Mac setup service, (2) MigrateMe, a Mac-to-Mac or PC-to-Mac data migration service, and (3) CoachMe, a Mac training session about the Mac, as well as core Apple applications such as OS-X and iWorks. New subscription-based packages (4) ProtectMe, an off-site data backup of the Mac, and (5) FullSupportMe, a combination package of all Mac services, can also be offered to end users for a fixed monthly fee.


These five new services enhance PlumChoice’s existing Mac support offerings, which span Mac software installation, peripheral/device setup and wireless network setup as well as iPod/MP3 setup and digital/video camera setup and training. All Mac services are currently available for Mac OS X 10.4 and 10.5. Support for the new Mac OS X 10.6 (Snow Leopard) operating system will be added when it is released later this year.

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