MWSF: PhoneValet makers release PhoneHerald Broadcast Dialer
Posted by Dennis Sellers 
Jan 9, 2006 at 10:57am
Parliant Corp. is shipping the Mac-based PhoneHerald Broadcast Dialer with Interactive Voice Response (IVR). It shares the telephony architecture of Parliant’s PhoneValet Message Center and offers the productivity edge and convenience of automatic dialing, personalized message delivery and response collection for businesses and institutions of any size.
PhoneHerald applications include medical appointment reminders, school attendance calling and parental surveys, club meeting and membership reminders, small business service pick-up notifications and maintenance calls, and emergency response alerts. It’s a combination of USB phone adapter hardware and Mac OS X software. It costs US$399.95 per phone line including 200 free calls (additional calls can be purchased in bulk).
Both the new PhoneHerald and existing PhoneValet product lines are being shown at the MacWorld Conference & Expo in San Francisco and are available now. See our review of the PhoneValet Message Center.
PhoneHerald allows roadcast dialing to groups of people from a PhoneHerald-enabled Mac and the delivery of not just automated, but personalized messages. You can have live transfer-to-operator capability from a PhoneHerald call interaction. Other features include: text-to-speech engine with male and female voices; message response collection with search capabilities; to-do list that tracks dialed calls requiring follow-up; the ability to call different groups simultaneously via single or multiple lines; and database/spreadsheet import of call lists.
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Contributor
Dennis Sellers
Dennis has been a newspaper editor/reporter (seven years) and teacher (seven years). He has over 4,000 magazine, newspaper and online articles to his credit. He has also covered the Mac and tech industries for over a decade for such online publications as MacCentral, MacMinute and now MacsimumNews.
