Branding guru: Apple one of the winners in the digital age
Posted by Dennis Sellers 
Dec 13, 2007 at 2:30pm
Apple is among the “winners” in the digital age, according to branding expert Alan Siegel. Other winners are North Face, Nike, The New York Times, Netflix, and Prudential. Some of the losers are CNN, Blockbuster, Network Solutions, and myspace.com.
In the 1980’s, branding guru Siegel, chairman of Siegel+Gale, a strategic branding company, introduced the concept of “Corporate Voice” to create communications programs that unified a company’s diverse exposures and built a distinctive, focused, coherent identity that would rise against all background noise. Today “Corporate Voice” has morphed into “Digital Voice.”
“Very few companies, large or small, know how to create a compelling voice that speaks equally across all of their communications, both digital and traditional,” says Siegel. “There are way more losers out there on the digital battlefield than there are winners.”
Why? “Many companies know they need a bigger digital presence, but are afraid to move forward with distinctive force because of legal issues,” he says. “Others, often big brands, have developed impressive online presences over the years. But as they have grown, they get seduced by technology, and the voices they use in the digital world and the traditional world have moved further apart.”
Siegel says successful Digital Voices must:
° Honor the increasing individualization of the consumer audience.
° Move from one-way communications to building a two-way conversation, or dialogue, with their constituents, opening the doors for users to give positive and negative feedback, and even deciding what new products they would like to see in the future.
° Respond to the need for personalization, flexibility, and simplicity expressed by their customers.
° Put into place and train people who can instantly respond to inaccurate, damaging rumors and speculation flying around the Internet.
° Convert their communications and marketing programs to the rapidly expanding and evolving digital platforms.
° Integrate social media as part of their overall communications strategy.
° Reflect the organization’s brand identity, positioning, and values.
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Contributor
Dennis Sellers
Dennis has been a newspaper editor/reporter (seven years) and teacher (seven years). He has over 4,000 magazine, newspaper and online articles to his credit. He has also covered the Mac and tech industries for over a decade for such online publications as MacCentral, MacMinute and now MacsimumNews.
