Apple earns top honors in PC Mag’s Reader’s Choice Award
Posted by Dennis Sellers 
Sep 8, 2010 at 3:52pm
Apple earns yet another Readers’ Choice Award from PC Magazine in ranking laptops and portables. Apple had an overall score of 9.2 (out of 10), 9.3 for reliability, 8.6 for tech support, 8.1 for repairs, and a 9.3 score for those who would recommend the company’s products for others.
For the most part, Apple’s results remained consistent with last year. “PC Mag” readers rated the company a 9.3 for reliability despite the fact that 15% of Apple respondents reported that their laptops needed repair. The repair rate is the “main chink among Apple’s otherwise stellar ratings,” says “PC Mag.” Only Dell and Fujitsu had more laptops needing repairs (18% each); Apple was on par with Lenovo and HP, with 15% needing repair.
Apple’s satisfaction with tech support slipped slightly from last year from 8.8 to 8.6. “It’s still head and shoulders above the competition—Lenovo is next at 7.3 == but, hopefully, this doesn’t foretell a trend,” says “PC Mag.” Among laptops used at work, Apple ruled with a 9.1 overall rating.
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Dennis Sellers
Dennis has been a newspaper editor/reporter (seven years) and teacher (seven years). He has over 10,000 magazine, newspaper and online articles to his credit. He has also covered the Mac and tech industries for over a decade for such online publications as MacCentral, MacMinute and now MacsimumNews.
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