Apple UK cancels ‘processing fee’ for returning unwanted goods
Posted by Dennis Sellers 
May 16, 2008 at 5:11pm
Apple UK has cancelled the “processing fee” it’s been charging consumers who want to return unwanted goods bought online under consumer protection law, following a campaign by Computeractive.
Apple will no longer charge customers who wish to have unwanted goods collected under the Distance Selling Regulations. Before Apple stated in its online terms and conditions that consumers who wished to return goods under the Distance Selling Regulations had to pay a set fee “for collection and processing” based on the initial purchase.
Nigel Miller, commerce and technology partner at law firm Fox Williams LLP, said that although it was legitimate for Apple to ask to collect goods from customers, the set fee contravened the law. Computeractive put this point to Apple UK as part of its Fair & Square campaign, which aims to educate British consumers about their rights when shopping online.
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Contributor
Dennis Sellers
Dennis has been a newspaper editor/reporter (seven years) and teacher (seven years). He has over 4,000 magazine, newspaper and online articles to his credit. He has also covered the Mac and tech industries for over a decade for such online publications as MacCentral, MacMinute and now MacsimumNews.
